Market Development Officer - Italy & Ticino (H/F)

École de la Montagne (EDLM) is a French mountain education school helping people become autonomous in mountaineering, ski touring and climbing. Our programmes combine practical training with mountain guides, online learning, mentoring and a community of mountain enthusiasts. We are preparing our international expansion for 2027.

• Help develop and run EDLM’s mountaineering and ski touring programmes in Italy and Ticino, Switzerland, with a first launch planned for 2027. Working remotely with our French team and local guides, you will facilitate learning, support participants throughout their programmes, and manage admissions and admission interviews.
• Build local partnerships and help adapt our programmes and communication to local learners.
• Facilitate mountaineering and ski touring programmes: run online learning sessions, lead group discussions and keep learners engaged throughout their training.
• Support participants, follow their learning progress and coordinate educational activities with the guides and the EDLM team.
• Manage enquiries and admissions in Italian: answer prospective learners’ questions and guide them through the application process.
• Conduct admission interviews with prospective clients: understand their mountain experience, goals and availability, explain our programmes and assess which learning pathway fits their needs.
• Follow up with applicants and support their enrolment and onboarding.
• Build and maintain relationships with local mountain guides, clubs and partners to support programme delivery and development.
• Help adapt learning materials, programme communication and outreach to Italian-speaking audiences.
• Support the 2027 launch and gather feedback from learners, guides and partners to improve the programmes, with targeted market research when needed.

• Perfect command of Italian, both spoken and written — mandatory.
• Perfect command of English, both spoken and written — mandatory for collaboration with our team.
• Regular personal practice of BOTH mountaineering AND ski touring — mandatory.
• A good understanding of mountain culture and the Italian-speaking market in Italy and Ticino.
• Strong interpersonal and educational skills: comfortable facilitating groups, supporting learners and conducting admission interviews.
• Ability to explain programmes clearly, understand applicants’ needs and organise admissions follow-up.
• Self-directed, organised and comfortable working remotely with a small team.
• Experience in educational programme coordination, admissions, customer relations or partnerships is an asset.
• French is optional; it is not a requirement.

To be discussed according to experience and scope of the mission.

Working hours and start date to be agreed