Patagonia recrute

Dealer Service Operations Specialist (H/F)


We’re in business to save our home planet. Your role will contribute to this mission by supporting and helping develop Patagonia wholesale accounts by
  • Type de contrat & duréeCDI
  • Début06/01/2020

Description du poste

Essential job functions:
• Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you
• Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment
• Perform orderbook maintenance as it pertains to the wholesale business model
• Report and troubleshoot day-to-day operational issues
Other job responsibilities:
• Provide a prompt, reliable and high-quality service and operational support to your allocated dealers
• Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)
• Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations
• Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team
• Working on guaranteeing a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed
• Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items
• Become familiar with Patagonia’s systems & processes in order to handle all service-related inquiries for wholesale accounts. Process returns and repairs for assigned accounts.
• Work in conjunction with Sales in order to maintain targeted distribution and sales directives. Work with dealers to maintain preseason order base. Assist in inventory management by moving revenue from (but not limited to) oversold styles to styles with ATS
• Work in conjunction with the credit department to establish new accounts and create pro forma invoices/prepayment
• Provide sales and order management analysis to the Sales team and Dealer Service Manager
• Provide help and support to local sales team mainly in the daily relationships with dealers & order management
• Sell ATS (Available-To-Sell) by answering incoming phone calls. Participate in sales call out programs
• Ensuring the back up of other team members
• Complete any ad-hoc DS tasks and assignments as directed by management

Profil requis

In order to succeed in this role, it is expected that you will have:
• Language Skills: fluent in French and in English, good level of Spanish. Other languages are a plus
• 1-2 years of experience in Customer Service or Dealer Service
• Diploma or Bachelor Degree qualification desirable
• Excellent communication and interpersonal skills
• Excellent customer service and problem-solving skills
• Strong follow through and attention to detail
• Flexible and adaptable to a fast-faced environment
• Self-starter and ability to work on own initiative
• Strong linkage with the Patagonia business and mission statement
• Advanced level of computer skills (knowledge of Excel a must, Microsoft AX would be a plus)
• A natural flair for sales is an advantage

Contact & candidature