- Type de contrat & duréeCDI
- LieuSaint Jean de Moirans ou Milan
Description du poste
The Ecommerce Operations will be accountable for the Ecommerce day-to-day management, and enhancements of business processes. The Operations Manager will also support the Business and technical roadmaps by defining business processes, specifying business requirements, project testing and rollout planning. This role is the conduit for many internal departments such as Customer Service, Logistic and Tech/IT with the Ecommerce business team. He/She will directly manage a number of 3rd party technology providers.
Responsible for day-to-day service management of the website and UAT testing
Control the Ecommerce fulfilment operations through the entire supply chain (from the website to the end customer), ensuring SLA’s are set and adhered to
Oversee Returns Flow Process and provide insight for any process improvements. Both consumer facing and systems facing.
Identify and prioritise web projects and new service strategies.
Continuous monitoring and improvement of systems, Website performance and payment methods.
Work with internal departments to rollout new corporate initiatives and projects.
Work closely with the Ecommerce Customer Service team – enabling them to proactively deliver on-going customer service excellence.
Build strong relationships with Retail store operations and play an integral role in the development of an Omni-channel customer experience.
Manage 3rd party technology partners (web developers, payment providers, etc.) to ensure all websites are operational, and continually optimised.
Identify friction points and related action plan across the consumer journey through data analytics and stakeholders feedback.
Influence implementation of action plan across the organization
Bachelor’s Degree in Business Management or equivalent combination of education and experience will be considered.
At least 5 years’ of Retail/Ecommerce experience is required.
All around experience and understanding of Ecommerce systems and processes.
Experience working with technical and business teams for requirements gathering.
Exposure to working within a business trading across multiple countries.
Ability to build long-term relationships & communicate with a wide range internal and external parties, either with business or technical background.
Strong planning, scheduling and problem solving skills.
Self motivated, flexible, and able to handle large volumes of work independently.
Good judgement and decision making skills.
Excellent communication and grammatical skills.
Proficiency in written and spoken English, other European languages are a plus.
Equally based in Milan (Italy) or Moirans (France)
Contact & candidature